Our methodology is structured based on a guided program with the flexibility to adapt to the student's language skills, their personality, needs and interests. That is why we make sure that all Lumicios teachers are trained to make your learning experience unique and effective.
We have decided to specialize and focus solely on teaching Spanish and to be the best possible option for anyone who wishes to learn it.
Each student at Lumicios is assigned a student advisor from the moment they enroll with us until their contract ends. The student advisor is the person who solves all the concerns and eventual inconveniences that the student may have. The advisor and the student will have direct communication, that way, the student can focus solely on learning.
While we prioritize the student's needs, we will be covering all the different language aspects: Speaking, Conversational Skills, Grammar, Vocabulary, Reading and Writing. Put together, all of these develop effective communication in real life.
We have a list of books that we suggest as a complement to the classes, according to the level and interests of the student. However, these are not essential during classes. Teachers will constantly provide additional materials to supplement the lessons, of course, at no additional cost to the student.
Lumicios offers three different Programs: Group (up to four students), Regular and Business Program the last two are One-to-One classes, each one organized in four main levels Beginners A, B, C; Intermediate A, B, C; Intermediate / Advanced A, B, C, D, E and Advanced A, B, C.
Yes. All teachers are native speakers, highly trained in our methodology.
The time depends on each student: their expectations, their commitment to learning, the completion of assignments, their interest in extra work at home and, of course, their previous experience and language skills.
In Lumicios we believe that each method offered by the market has advantages and disadvantages. Online courses, for example, are inexpensive and comprehensive, but lack the necessary guidance from a teacher. Pre-recorded courses do not allow you the necessary communication in real time to answer doubts and questions. Those that offer private independent teachers –online or face-to-face– do not allow you to have different alternatives in case there are problems with schedules, discrepancies or if the student simply wants a different teacher without forgetting what they have learned. In-person schools are very effective, but having to be present in a certain place at a certain time is not always a viable alternative for students.
Lumicios offers you the advantages of each one, without their disadvantages: a staff of native teachers with a common methodology, in real time, adjusted to your schedule, from the place you prefer, just a click away.
Once your student advisor has determined the level of your Spanish skills and you have given your availability, they will assign you a teacher. Then, you will receive a link to your virtual classroom through email and a reminder via text message one day and one hour before your class. At the time of your class, open the link and your teacher will be there to begin the lesson.
You must communicate by any means with your student advisor to notify them of any setback you may have to reschedule your class. Keeping in mind the following:
*For Regular and Business Program a minimum of 24 hours prior notice to cancel or reschedule a lesson is required. One hour will be deducted from the purchase hours otherwise.
*For Group Program you can request a Make-up class with a group that is already formed, this Make-up class must be taken within the 8 week period.
Yes. You can change your schedule as many times as you want, however we do not guarantee the same teacher or the same group (as the case may be) will be assigned; but, with the training of our teachers, you will not notice the difference.
Of course. Lumicios Spanish evaluates the student and places them at their correct level, whether in a group or private, so that the student continues their learning oriented to their personal goals.
You will need a computer, tablet or a smartphone and of course, an internet connection. If you decide to use a smartphone, you will need the Google Meet application. We also recommend the use of headphones for the student's comfort and a space free from disturbing noise.
Both your student advisor and teacher will be checking that you connect successfully. In the case of technical issues, they will assist you directly to resolve any connection problems.
In case of schedule differences, or others, you can request a teacher change with your student advisor. Our teachers may have different personalities, but having been trained with the Lumicios method, you will not have a problem catching up with what you have already learned.
No. Lumicios offers packages by hours, and does not require any subscription. There are three programs, each one containing a number of packages that offer a certain amount of hours that determine the duration of your contract.
See all the programs and packages here
Yes. However, refunds only apply to the unused hours within 365 days after the purchasing date and a termination of service fee will be charged as follows:
* $15.00 (Regular Program) or $25.00 (Business Program) termination of service fee within the 30 days after the purchased Services.
* $25.00 (Regular Program) or $35.00 (Business Program) termination of service fee after 30 days or more of the purchased Services.
*For Group Programs refunds only apply before your first Group Class begins.
Lumicios offers something much better than customer support: a student advisor. The advantages of having one is that it is assigned to each student. They’re not machines, or automated messages, or different people that you have to repeatedly explain your concerns to. Your student advisor will know all your history and understand your needs, which will facilitate the solution of eventual concerns.
After you get assigned a student advisor, they will be the first to contact you to ensure that you have all the means to communicate with them either by email, text message or their Lumicios connection number.
The student advisors are well selected and highly trained so that this never happens. However, if this is the case, all of your information will be transferred to your new student advisor, that way the new match does not have to start from scratch.
Lumicios Spanish is committed to protecting and respecting the privacy of any and all personal data that it gathers in the course of doing business, as defined by the Data Protection Act 2018 (DPA), the California Consumer Protection Act (CCPA), and any other applicable statutes. We collect only the essential information needed to perform the functions required by Lumicios Spanish. Lumicios Spanish has taken steps to ensure the information is stored in safe, secure locations with access only granted to those employees who require the information in order to perform their employment responsibilities.
This Policy explains when and why we collect personal data about you. We may change this Policy from time to time, but we will not treat your personal data in a fashion inconsistent with the Policy at the time your information is collected without notifying you.
Lumicios Spanish collects information for the purpose of providing teaching services to the interested party, which will specifically meet his/her academic criteria. Lumicios Spanish will not disclose any information about individual users. Any information provided by a client or prospective client to Lumicios Spanish is strictly confidential. Lumicios Spanish will not sell any information obtained or provided by a client to a third party for marketing or other purposes but we may use that information for marketing which may involve a third party, such as Facebook advertisements or Otter.
Any questions with regards to Lumicios Spanish’s policy should be directed to firstname.lastname@example.org.
Lumicios Spanish is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Lumicios Spanish website and governs data collection and usage. By using the Lumicios Spanish website, you consent to the data practices described in this statement.
We are a company named Lumicios.
COLLECTION OF YOUR PERSONAL DATA
We obtain information about you when you use our website, when you provide it to us or, occasionally, from third parties.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Lumicios Spanish public message boards, this information may be collected and used by others. Note: Lumicios Spanish does not read any of your private online communications.
Lumicios Spanish encourages you to review the privacy statements of websites you choose to link to from Lumicios Spanish so that you can understand how those websites collect, use and share your information. Lumicios Spanish is not responsible for the privacy statements or other content on websites outside of the Lumicios Spanish and Lumicios’ family of websites.
If you make a payment to us your payment details are not held by us but are collected by our third party payment processors, who specialize in the secure online capture and processing of such transactions.
CATEGORIES OF PERSONAL DATA
The personal data collected by Lumicios Spanish includes:
-We use this information to communicate with you, deliver the services you have requested, and inform you of other products or services available from Lumicios Spanish and its affiliates.
-We use this information to ensure compliance with state, provincial, and federal law, deliver the services you have requested, and inform you of other products, services, or information available from Lumicios Spanish and its affiliates.
-We use this information to operate our service, to maintain quality of the service, and to provide general statistics regarding use of the Lumicios Spanish website.
-We use this information to deliver the services you have requested.
SHARING OF YOUR PERSONAL DATA
Lumicios Spanish does not sell, rent or lease its customer lists to third parties. Lumicios Spanish may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lumicios Spanish may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal data except to provide these services to Lumicios Spanish, and they are required to maintain the confidentiality of your information.
Lumicios Spanish does not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
Lumicios Spanish will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lumicios Spanish or the site; (b) protect and defend the rights or property of Lumicios Spanish; and, (c) act under exigent circumstances to protect the personal safety of users of Lumicios Spanish, or the public.
STORAGE OF YOUR PERSONAL DATA
The Lumicios Spanish website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Lumicios Spanish pages, or register with Lumicios Spanish site or services, a cookie helps Lumicios Spanish to recall your specific information on subsequent visits. This simplifies the process of recording your personal data, such as billing addresses, shipping addresses, and so on. When you return to the same Lumicios Spanish website, the information you previously provided can be retrieved, so you can easily use the Lumicios Spanish features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lumicios Spanish services or websites you visit.
SECURITY OF YOUR PERSONAL DATA
Lumicios Spanish secures your personal data from unauthorized access, use or disclosure. Lumicios Spanish secures the personally identifiable data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal data (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Unfortunately, the transmission of information via the internet is not completely secure. Although Lumicios Spanish will do its best to protect your personal data, Lumicios Spanish cannot guarantee the security of your data transmitted to its site; any transmission is at your own risk. Once Lumicios Spanish has received your information, it will use strict procedures and security features to try to prevent unauthorized access.
You have the right to ask Lumicios Spanish not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in writing.
The Lumicios Spanish site may, from time to time, contain links to and from the websites of its partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Lumicios Spanish does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites
UK RESIDENT ACCESS RIGHTS
If you reside in the UK, the DPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request will be subject to a reasonable fee to meet Lumicios Spanish’s costs in providing you with details of the information it holds about you if your request is manifestly unfounded, excessive or repetitive.
The accuracy of your information is important. If the personal data you have provided to us changes, if you change email address, or any of the other information we hold, please email us at email@example.com.
CALIFORNIA RESIDENT PRIVACY RIGHTS
If you are a resident of the state of California, the following rights are available to you under the California Consumer Privacy Act.
You have the right to request that we disclose the categories of Personal Data collected, the categories of sources from which Personal Data is collected, the business or commercial purpose for collection, the categories of third parties with which we share Personal Data, and the specific pieces of Personal Data that we have about you. You also have the right to request that we provide your Personal Data to you in a readily useable format.
You have the right to request that we delete Personal Data that we collected from you. Note, however, that certain requests to delete Personal Data may be denied if we are required to retain the information as a matter of law, the information is necessary for detecting security incidents, exercising free speech, protecting or defending against legal claims, or for internal uses reasonably aligned with consumer expectations.
You have the right not to receive discriminatory treatment by us for exercise of these privacy rights. We do not offer financial incentives related to the provision of data.
You have the right to designate an authorized agent to make these requests on your behalf.
To exercise any of these rights, contact us at firstname.lastname@example.org
18 OR UNDER
We are especially concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under, please ask your parent/guardian’s permission before providing any personal data and ask them to help you whenever you provide us with any personal data.
CHANGES TO THIS STATEMENT
Lumicios Spanish will occasionally update this Statement of Privacy to reflect company and customer feedback. Lumicios Spanish encourages you to periodically review this Statement to be informed of how Lumicios Spanish is protecting your information.
Lumicios Spanish welcomes your comments regarding this Statement of Privacy. If you believe that Lumicios Spanish has not adhered to this Statement, please contact Lumicios Spanish at email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Effective Date: January 1, 2020
By purchasing Lumicios Spanish Services, I agree to the terms of this Agreement:
Lumicios Spanish shall provide teaching and tutoring Services to clients with respect to matters related to spanish consulting Services. Lumicios Spanish will provide the specific Services purchased by client (collectively, the “Services”).
Lumicios Spanish shall have discretion in selecting the dates and times it performs such teaching Services giving due regard to the client’s needs. If Lumicios Spanish client requires more Services at any time, Lumicios Spanish is not obligated to undertake such work.
The client can choose packages from our plans. Payments can be made through PayPal or Stripe. Refunds can be made after the conditions in the policy has been met.
All communications between Lumicios Spanish and client are strictly confidential. All advice given to client is for his or her exclusive use only and shall not be shared with anyone else under any circumstances.
Lumicios Spanish’s provision of the Services to/for me is limited to the exact Services purchased. Lumicios Spanish shall owe me no duty of ongoing Services in this or other matters. Lumicios Spanish’s duties to me under this agreement will end when the retainer time has been used up and/or Services completed according to an agreed duration and/or frequency. After that time, Lumicios Spanish’s Services with me pursuant to this Agreement will cease. Any future Services are not a part of this engagement and will be covered by a separate agreement.
Either of us can terminate this relationship at any time for any reason by giving written or verbal notice to the other party. Upon termination by either party for any reason, I agree and acknowledge that refunds can be made after the conditions in the policy has been met.
I agree that I will cooperate with Lumicios Spanish in its delivery of the Services and will provide it with truthful responses to all questions that I am asked pursuant to this Agreement. I further agree to immediately notify Lumicios Spanish if anything occurs that changes the answers I have previously supplied or could impact the delivery of the Services. If I decide not to utilize purchased Services, I agree and acknowledge that the Services will expire after one year of the original purchase date and no refunds will apply.
I acknowledge that Lumicios Spanish has the right to record sessions (meetings, evaluations, classes, trial classes, etc.) for record-keeping, quality assurance, and training purposes and that I may watch or listen to any such recordings with the express permission of Lumicios Spanish. I agree that I shall not distribute any such recordings of session or otherwise use same for any purpose, except as agreed to by Lumicios Spanish. I further agree that I shall not record any sessions under any circumstances.
By purchasing Lumicios Spanish’s Services I agree to the following: I release Lumicios Spanish, including its associated employees, consultants and contractors (all of whom shall be referred to as “Lumicios Spanish”) and discharge Lumicios Spanish from all claims, demands, or actions by me, on the basis of the discussions and interpretations of Lumicios Spanish. Consideration for this release and disclaimer of liability on behalf of Lumicios Spanish shall be the Services rendered by Lumicios Spanish. Each service requires full payment. Fees paid to Lumicios Spanish are non-refundable. No partial refunds will be issued. Lumicios Spanish reserves the right to terminate a relationship with a client for any reason and at the sole discretion of Lumicios Spanish If a refund is issued, this amount will be determined at the sole discretion of Lumicios Spanish at the time of termination. All Services must be used within one year of purchase unless otherwise specified by Lumicios Spanish. Funds used to purchase a specific service may not necessarily be used towards the purchase of a different service. No refunds will be issued for unused Services. Advice provided by Lumicios Spanish is the intellectual property of Lumicios Spanish. Services are not transferable. All Services must take place between Lumicios Spanish and the client. Parents and significant others may participate in discussions with the express permission of the client. Guidance will not be offered directly to parents, significant others, or client sponsors. By purchasing Lumicios Spanish Services, I agree with the aforementioned under any applicable law or regulation.
Cancellation for teaching, tutoring sessions and mock interview appointments must be made at least 24 hours prior to the scheduled appointment time. Otherwise the client is charged an hour.
I acknowledge that I will submit a sufficient first draft of materials for editing of specified length (contact us for details). Personal statement rough drafts submitted for editing may be a maximum length as specified by Lumicios Spanish. Lumicios Spanish will not generate my materials for me. Editing Services include revisions of the originally submitted documents only. New documents or essays cannot be substituted for subsequent revisions. If all revisions purchased are not used, no refunds or transfer or funds towards a different service will be issued. Documents edited by Lumicios Spanish cannot be published without permission in writing by Lumicios Spanish.
Lumicios Spanish will not submit any application materials on my behalf nor will they log in to my web based application. Lumicios Spanish is permitted to use comments made by clients on the Lumicios Spanish website and in Lumicios Spanish materials as testimonials without my express permission as long as Lumicios Spanish posts those comments without my name or identifying information. None of the academic institutions or third parties referenced in Lumicios Spanish’ materials are associated with nor endorse Lumicios Spanish.
I acknowledge there is no guarantee, implied or otherwise, that the Services provided by Lumicios Spanish will improve my chances for admission to college, law school, graduate school, business school, professional school or any other degree awarding institution, nor will they improve my grade point average, increase my academic ranking/standing, raise any test score (standardized or otherwise), or improve my personal or academic record in any way. Lumicios Spanish will provide the specific Services purchased by client.
Lumicios Spanish may add, modify or disable some of the existing features in the online classroom. Lumicios Spanish reserve the right to change or discontinue the service from time to time to make room for maintenance procedures or upgrade of system/facilities. Lumicios Spanish will not be held liable for any changes or modifications Lumicios Spanish deem necessary for the improvement of the overall site features.
Lumicios Spanish does not represent or warrant that the Sites or any services offered through the Sites will be error-free or otherwise reliable, free of viruses, or other harmful components, or that defects will be corrected or that they will always be accessible. Lumicios Spanish may make improvements and/or changes to the Sites and their features and functionality at any time, and will use commercially reasonable efforts to avoid disrupting peak hours, though some downtime may occur. Please contact individual Instructors directly to report errors in their respective Course content.
Lumicios Spanish reserve the right to amend the Sites, and any service or material we provide on the Sites, in our sole discretion without notice. Lumicios Spanish will not be liable if for any reason all or any part of the Sites is unavailable at any time or for any period. From time to time, Lumicios Spanish may restrict access to some parts of the Sites, or the entire Sites, to Users.
Lumicios Spanish disclaims all liability for any communications directed to you from any third party directly or indirectly in connection with the Sites that you may receive and any actions you may take or refrain from taking as a result of such communications. You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any such third-party communications. Lumicios Spanish assumes no responsibility for verifying, and makes no representations or warranties regarding the identity or trustworthiness of the source or content of any such third-party communications.
In using the Services, you must behave in a civil and respectful manner at all times. Further, you agree not to use the Sites in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries); for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including but not limited to, exposing them to inappropriate content, asking for personally identifiable information; or to impersonate or attempt to impersonate Lumicios Spanish, a Lumicios Spanish employee, or any other user or person or entity. Lumicios Spanish has the right, but not the obligation, to monitor all conduct on and content submitted to the Sites.
If Lumicios Spanish or I decide to terminate the Services, I agree and acknowledge that the Services will expire after one year of the original purchase Services date and no Refunds will apply, Refunds only apply to the unused hours of the purchased Services within 365 days after the purchased services and a termination of service fee will be charged to me as follows:
(i) $15.00 (Regular Program) or $25.00 (Business Program) termination of service fee within the 30 days after the purchased Services.
(ii) $25.00 (Regular Program) or $35.00 (Business Program) termination of service fee after 30 days or more of the purchased Services.
(iii) For Group Program hours will expire 8 weeks after attending the first group class with no refunds.
(a) You may be able to link from the Site to third party websites and third party websites may link to the Site (“Linked Sites”). You acknowledge and agree that we have no responsibility for the content, products, services, advertising or other materials which may be provided by or through Linked Sites, even if they are owned or run by our affiliates. Links to Linked Sites do not constitute an endorsement or sponsorship by us of such websites or the information, content, products, services, advertising, code or other materials presented on or through such websites. Any reliance on the contents of a third party website is done at your own risk and you assume all responsibilities and consequences resulting from such reliance.
(b) You agree that if you include a link from any other website to the Site, such link will open in a new browser window and will link to the full version of an HTML formatted page of this Site. You are not permitted to link directly to any image hosted on the Site or our products or services, such as using an “in-line” linking method to cause the image hosted by us to be displayed on another website. You agree not to download or use images hosted on this Site on another website, for any purpose, including but not limited to posting such images on another site. You agree not to link from any other website to this Site in any manner such that the Site, or any page of the Site, is “framed,” surrounded or obfuscated by any third party content, materials or branding. Lumicios Spanish reserve all of our rights under the law to insist that any link to the Site be discontinued, and to revoke your right to link to the Site from any other website at any time upon written notice to you.
Effective Date: January 1, 2020
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