We understand you may have some questions, and we’re here to help. Below are the answers to the most frequently asked questions. If you need further assistance, feel free to visit our Contact page and speak with one of our team members.
Our methodology is based on a guided program that adapts to each student’s language skills, personality, needs, and interests. All Lumicios teachers are trained to provide a unique and effective learning experience tailored to you.
Yes, we specialize exclusively in teaching Spanish to provide the best possible learning experience for anyone who wishes to master the language.
Every Lumicios student is assigned a dedicated student advisor. From enrollment to the end of your contract, your advisor will handle any concerns and provide ongoing support so that you can focus entirely on learning.
We cover all essential Spanish language skills: Speaking, Conversational Skills, Grammar, Vocabulary, Reading, and Writing. Based on each student’s needs and teacher evaluations, we focus on enhancing the skills that need improvement, while ensuring steady progress across all areas. This comprehensive approach helps you achieve effective communication in real-life situations.
We recommend a specific book that complements your classes, tailored to your level and interests. While this book is optional, it provides valuable support for your learning. In addition, your teacher will provide supplementary materials at no extra cost to enhance your lessons.
Lumicios offers two programs:
Group Program (up to four students).
Regular Program (One-on-One classes).
Each program has four levels: Beginner, Intermediate, Intermediate/Advanced, and Advanced.
Yes. All of our teachers are native speakers and are highly trained in the Lumicios methodology.
The time it takes to improve depends on your goals, commitment, previous experience, and your current language skills. Your progress will also be influenced by your dedication to attending classes, completing assignments, and practicing outside of lessons.
Lumicios combines the advantages of different learning methods without their disadvantages. You’ll have access to native-speaking teachers, real-time instruction, and flexible scheduling—all from the convenience of your chosen location. Unlike pre-recorded courses or independent teachers, we offer structured, continuous learning tailored to you.
Once your student advisor determines your Spanish level and receives your availability, they will assign you a teacher. You will receive a link to your virtual classroom via email and a text message reminder one day and one hour before your class begins.
For the Regular Program, you must notify your advisor at least 24 hours in advance to reschedule without losing an hour. In the Group Program, you can request a make-up class within an existing group, as long as it falls within the 8-week period.
Yes, you can change your schedule as often as needed. However, we cannot guarantee the same teacher or group will be available. Rest assured, with our trained teachers, the transition will be seamless.
Absolutely! We assess every student and place them at the appropriate level—whether in a group or private class—to ensure they achieve their personal learning goals.
You’ll need a computer, tablet, or smartphone with an internet connection. For smartphone users, the Google Meet app is required. We recommend using headphones for a better experience and a quiet space for focused learning.
Your student advisor and teacher will help ensure a smooth connection. If you encounter any technical issues, they will assist you immediately to resolve the problem.
Yes, if you need to change teachers due to scheduling or personal preference, contact your student advisor. All teachers follow the Lumicios methodology, so switching will not disrupt your progress.
No, we offer flexible packages based on hours, so there is no subscription required. You can choose the package that best suits your needs.
Yes! First-time students can schedule a free trial class to ask questions and experience Lumicios’ teaching methods—without any commitment.
You can purchase packages on our website using credit/debit cards or through PayPal. You can also call us at 949.336.1867, and our team will assist with your purchase.
Yes, refunds apply to unused hours within 365 days of purchase. A termination fee applies depending on the duration of your contract.
$15.00 for termination within 30 days.
$25.00 for termination after 30 days.
For Group Programs, refunds apply only before the first class begins.
At Lumicios, we go beyond standard customer support by assigning each student a personal advisor. Your student advisor knows your history and needs, ensuring that any concerns are handled efficiently.
Once you’re assigned an advisor, they will reach out to you and provide contact details, including email, text message, or a Lumicios connection number for easy communication.
If necessary, you can request a new student advisor. All your information will be transferred, ensuring a smooth transition without starting from scratch.
It’s simple! Fill out the following form and click submit. A Student Advisor will contact you to schedule your Free Trial Class with one of our teachers at your most convenient time.
(No strings attached, nor credit cards required)
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